Terms & Conditions
IMPORTANT INFORMATION, PLEASE READ CAREFULLY BEFORE PLACING AN ORDER. By placing an order with Sola Wood Flowers, you acknowledge that you agree to the terms and conditions outlined here.
Terms & Conditions
Custom & Build It For Me Production Times
Production times for our custom products vary. Please check the relevant product page and associated wait times prior to placing your order. The wait times will display when the relevant option is selected. For example, navigating to a custom bouquet product and clicking on "Build It For Me" will display in black text that shows you what our current production wait times are.
Our team works Monday - Friday during business hours only. If you place your order after 3:00pm MST, the order will be received the following business day.
You will receive email confirmation with tracking information as soon as your order is shipped.
Non-custom Production Times.
Non-custom orders typically leave our warehouse next business day and tend to take ~2 - 5 days before tracking starts to show depending on the carrier. Rest assured our team is working hard to get your order out as fast as possible!
Shipping Policy
Once a package is shipped we will try to answer any tracking questions, however some questions may be more suited for the postal carrier in which case we will direct you to them. If your order has been fulfilled and is tracking as delivered, but you don't have your order please contact the shipping carrier to inquire, as they may be holding on to it after a failed delivery attempt.
All in-stock/non-custom products ship within 1 - 3 business days. Made-to-order/custom products such as Build It For Me orders require us to build these products to your order specifications. Please see the specific product page and relevant displayed production times. These may range from as little as 7 days to 35+ business days. Shipping times may range depending on order volume.
Free Shipping offers only apply to orders within the USA. We do not ship to Alaska or Hawaii. Any free shipping policies to these states are VOID.
Shipping Address
Please make sure to include your complete address and do not use any abbreviations. We need your full address to ensure delivery including full name, building name (if applicable), house/apartment number, street name, town/city, state, and zip.
Please make sure all addresses are in the correct format for your local postal services as they use machinery that reads zips and addresses on labels for sorting. Any incorrect address information can cause parcels to be lost in transit.
If you provided an incorrect address at checkout and we shipped your package, unfortunately there is nothing we can do unless the parcel is returned to us. If the parcel is returned to us, we will contact you once we receive it. Any parcels returned to us as a result of incorrect address information or being uncollected at the post office will be subject to a further shipping fee prior to being reshipped.
Please carefully review your order confirmation email to ensure you provided us with the correct address, as the address entered at checkout is the address we will ship to. If you need to contact us about an address change we are happy to change the address in our system. If we are unable to change the address prior to the order shipping or if the order is too far in production your order may be delivered to the original address.
Processing Times During Flash Sales
Processing times during flash sales:
Processing during sales are based on order volume. As order volume increases the processing times can get delayed. Please reach out to our customer service with any questions.
Sola Cash Back Redemption
To claim your 15% Sola Cash Back, simply email our customer service and complete the short form emailed to you. Sola Cash Back will then be issued to you in the form of in-store credit. It will be sent 30 days after the form is received.
Sabrina B - 03/23
My wedding was in July. Sola Wood flowers did such an amazing job on my flowers. I chose my flowers to be blue, rosewood & peach. They were made perfectly. So beautiful!
Terms & Conditions By Guarantee
Satisfaction Guarantee - Terms & Conditions
This Guarantee covers the conditions of satisfaction and quality as expressly stated herein. The Company warrants that all floral arrangements ("Products") sold are free from manufacturing defects as per our quality standards in material and workmanship and will conform in all material respects to the specifications set forth on the Company’s sales documentation and website at the time of purchase. Should any Product fail to meet the Company’s rigorous standards of quality and performance or the customer’s reasonable expectations as per the descriptions provided at the point of sale, the purchaser may invoke this Guarantee to request a reshipment. The choice of remedy shall be at the sole discretion of the Company, provided that such discretion is exercised in a manner consistent with the Company's commitment to customer satisfaction.To activate this Guarantee, the customer must submit a claim in writing to the Company within fourteen (14) days of the Product delivery date. The claim must include proof of purchase, a detailed description of the issue, and evidence of the defect. The Company reserves the right to require the return of the defective or unsatisfactory Product, for inspection before processing the claim. This Guarantee does not cover damages resulting from improper use, normal wear and tear, unauthorized alterations, design/aesthetic choices, substitutions made by the sola team, or modifications, or exposure to harsh conditions - only workmanship/quality issues that meet our current policies. The Guarantee is also void if the Product has been used in a manner inconsistent with the intended purpose as defined by the Company. Sola Wood Flowers reserved the right to amend or terminate this agreement at any time without notice.
Fast Service Guarantee - Terms & Conditions
Sola Wood Flowers guarantees a response to your emails within 24 business hours. Should we fail to meet this commitment, we will issue a $10 credit (12 month expiration) to be used towards your next order. This Fast Service Guarantee ("Guarantee") applies to all customer service emails received at our official contact email address from customers regarding inquiries, order details, or service issues.
To qualify for this Guarantee the email must be sent to the official customer service email address provided on our website. The inquiry must require a response; emails that do not require a response are not eligible. The email must clearly state a request or question directly related to an order or potential order and you must be a current customer. Response Time Calculation - the response time is measured from the exact time the customer's email is received by our server to the time our first response is sent. Our business hours are Monday through Friday, 9 AM to 5 PM MST, excluding public holidays. Emails received outside of business hours will be considered as received at the start of the next applicable business day. This Guarantee is limited to one claim per customer. The Guarantee does not apply to emails that require escalation to specialized support teams, which may have longer response times due to the nature of the inquiry. The company reserves the right to change or discontinue this Guarantee at any time without prior notice. This guarantee does not apply during sale periods. This Guarantee is intended to ensure timely responses but does not guarantee resolution times for issues which may vary depending on the complexity and nature of the inquiry. Sola Wood Flowers reserves the right to terminate this agreement or amend it at any time without notice.
DIY Guarantee - Terms & Conditions
We are committed to supporting your DIY efforts. Under our DIY Guarantee ("Guarantee"), if you find yourself unable to successfully complete your DIY order, we will provide extended support through our free virtual crafting hours to ensure you achieve the results you desire. This Guarantee is applicable to all customers who purchase DIY kits or products from Sola Wood Flowers designed for self-assembly and crafting. Should you encounter difficulties in completing your DIY project as intended, you are entitled to access our free virtual crafting hours. To use this Guarantee, customers should contact our customer service team via email or phone and describe the issues they are facing. Our team will then send them a link to book time during our virtual crafting hours. Availability varies, and is based on current demand. Technology Requirements: Participants will need a stable internet connection and a device capable of video conferencing to participate in the virtual crafting sessions. This guarantee does not cover projects not related to products purchased directly from Sola Wood Flowers, projects that use products not purchased through Sola Wood Flowers, or issues arising from the use of non-recommended materials or alterations to the original DIY kit contents. Sola Wood Flowers reserves the right to modify or terminate this Guarantee at any time.
Everlasting Guarantee - Terms and Conditions
Sola Wood Flowers proudly stands behind the enduring quality of our wood flowers. We offer an Everlasting Guarantee ("Guarantee") that our flowers will last a lifetime. If your Sola Wood Flowers ever deteriorate or fail due to the natural aging process or craftsmanship, we will replace them at no cost to you. This Guarantee applies to our wood flower products purchased either directly from our website only. Lifetime Guarantee: Our flowers are guaranteed to last forever, subject to the terms outlined herein.
Replacement: If at any time your Sola Wood Flowers deteriorate, we will replace the affected flowers free of charge. To make a claim under this Guarantee contact our customer service team via email, providing proof of purchase and a detailed description of the issue. Include photographic evidence of the product's condition. Upon receipt and verification of your claim, we will arrange for a replacement of the affected flowers. Limitations - This Guarantee does not cover: Damage resulting from misuse, neglect, accidental breakage, or improper handling. Deterioration due to extreme environmental conditions, including but not limited to, exposure to harsh chemicals, fire, or water damage. Alterations, modifications, or repairs not performed by Sola Wood Flowers or its authorized agents. This applies only to our sola wood flowers sold on our site, not any other product lines. Sola Wood Flowers reserves the right to modify or discontinue this Guarantee at any time. However, any changes will not affect orders that were placed prior to such changes and for which a valid claim might later be made.
This guarantee applies to orders placed after the 23rd of April, 2024 only.
On-Time Or It’s Free Guarantee - Terms and Conditions
Our unwavering On-Time or It's Free Guarantee ensures your floral arrangements arrive on-time!
We guarantee that your order will be labeled* for shipping on time, based on the criteria set below. If we fail to meet this commitment, you qualify for a 100% refund while keeping your product.
Beyond the Guarantee:
While we have this guarantee in place, we're thrilled to share that most non-custom orders are labeled for shipping by the next business day. It's part of our dedication to not just meet, but exceed your expectations.
Non-Custom Standard Orders
No Promotion: Labeled within 24 business hours.
During Sales/Promotions: Labeled within 72 business hours.
Black Friday & Seasonal Deep Discounts: Your order will be labeled within 120 business hours.
Custom Orders:
"On-time" means your order will be made by our team, completed, and labeled for shipping within the timeframe stated on the product display page at the time of your order along with a 3 business day grace period. Please contact us if you are not sure what the current timeframe is - our team is always happy to help!
On-Time or It’s Free Guarantee - Refund Policy: Eligible claims will receive a 100% refund of the purchase price. The refund will be processed to the original method of payment within 30 business days of claim approval.
Small Print, Big Promise:
At Sola Wood Flowers, your peace of mind is our priority. Our On-Time or It's Free Guarantee is more than just words – it's our bond to you, ensuring that your special moments are adorned with the beauty they deserve, punctually and perfectly. We reserve the right to amend or change this guarantee at any time without prior notice. This guarantee is focused on the moment we label your order for shipping – not the carrier's pick-up scan because we do not control our 3p carriers (like USPS/FedEx/UPS). We're committed to getting your order ready on time, and this guarantee ensures that. Claim Process works as follows - customers must submit a claim for a failed on-time labeling within 12 hours of the estimated labeling date by contacting our customer service department. The claim must include the order number, name of recipient and email address tied to the account. Exclusions; this guarantee does not apply to delays caused by factors outside Sola Wood Flowers' control, including but not limited to natural disasters, carrier delays, delays in responses from customers when we inquire about a potential order issue, incorrect shipping information provided by the customer, or customs/import delays. This policy applies to orders shipping within the continental United States ONLY. This means orders in Hawaii and Alaska are excluded from this policy. Any orders with an out-of-stock item will not have the timing for our on-time or its free guarantee start until we hear from you! Sola Wood Flowers reserves the right to terminate or amend this guarantee at any time at our discretion. This guarantee applies to orders placed after the 23rd of April, 2024 only.
Danielle C - 04/24
I cannot express how much I love my sola wood wedding flowers! They were absolutely perfect and looked even better than real flowers. The quality and craftsmanship of each arrangement was top-notch.
Return Policy
Due to the fragile nature of our products, products cannot be returned at this time.
Refunds, Exchanges Policy & Cancellations
Exchanges, refunds and credits will not be given after 15 days of receiving a product. They are only offered on damaged or defective products.
Unfortunately, we had an issue with abuse where people would buy product, use it for an event, and then return it. That's why our current policy is what it is.
All sales final on RIP products. No returns, refunds, exchanges or additional credit can be issued for these items.
We are unable to apply current promotions to backdated orders.
Our cancellation policy is case to case basis. Generally, we do not allow cancellation as all orders will be forwarded to our Production Team as soon as it's placed.
Damaged & Missing Items
In the rare event that your SWF product arrives damaged, we recommend you try to fluff, trim or reshape your flowers. The flowers are fragile, damage can and does happen. We will do our best to assist you with tips and tricks to get your flowers into proper shape.
We are happy to replace the damages, reship missing items, issue a store credit or accept a return provided we are alerted within 15 days of receipt.
If your flowers aren't in perfect shape when they arrive, spray the flowers lightly with water or dip them quickly (don't soak them). When the petals are slightly wet, reshape the flowers and allow them to dry. Some petals on the backs of flowers can be plucked or cut off with little cosmetic difference. Damage on the back of the flower will not be seen once part of an arrangement. Please see our blog to learn how to reshape flowers.
In the event that your flowers cannot be reshaped with fluffing and trimming, a gift card or reship may be offered. If you email our customer service department looking for a replacement, please be sure to include photos of the front of your flowers after trying our recommended tips and tricks to reshape your flowers.
Keep in mind, our products are made from VERY soft wood. We keep a quality standard and pack our products with extra care and love...however, during the shipping process sometimes broken or smashed petals, chips and other minor cosmetic issues can occur and would not be eligible for replacement. No two flowers are alike, and customers should expect variances in shape and size, as with real flowers. Not every flower will be perfectly round every time and we do not guarantee perfect wood flowers as these are handmade.
Dyed Products
Expect the colors to vary slightly from what you see on our website as every computer screen/phone displays color differently. Since every flower is hand dyed, no two batches will be perfectly identical. We cannot color match for products purchased from other companies. In the rare event that you are not satisfied with your color, we suggest purchasing a can of spray paint in the desired color and LIGHTLY spraying the flowers.
Upon receiving any dyed product, promptly remove your flowers from the sealed packaging. Our products are an organic material - they are not foam, therefore they will mold if left contained for an extended period of time. We will not reship orders for moldy flowers that have remained sealed in their original packaging.
Combining and Editing Orders
Due to the large volume of orders received on a daily basis, we cannot combine multiple orders. We are not able to make changes to any orders once they are placed. Once an order is placed it is final, and subject to our cancellation/refund policy. We may combine orders at our discretion.
Sale Refunds, Discount Codes & Placing Orders
Often times, sales are run for a limited time for a number of different reasons. If you purchase an item at full price and the item goes on sale we cannot offer a refund or a credit for the difference. Once an order is placed it is final and we typically cannot substitute products or add missing/forgotten items to the same order.
We reserve the right to change our products, pricing, sales, promotions and discount codes at any time.
Order Tracking
We recommend prior to ordering, you set up a Sola Wood Flowers account on our site. This will allow you to keep track of your current and previous orders. Please use this to keep your contact and mailing information updated, as we are unable to make changes after your order has been shipped. If you place an order without being logged into your account, please be aware that we are unable to add the order into your account. However, even if you don’t see the order in your account as long as you received an order confirmation email, we have received your order.
Contact Customer Service
If you have any additional questions, please reach out to our customer service department. Our customer service team members work hard to answer emails during business hours on Mondays through Fridays. Please click here to reach the customer service department.
Shannon M - 05/23
Loved the flowers and dying them was really fun and turned out great!
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from solawoodflowers.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- Submitting pictures, contact us forms, etc is also information we will use to contact you. It will be stored.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
When you use our live chat service or contact customer service, we will record this so we can provide a higher quality of customer service.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
SMS/TEXT MESSAGE
Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 19.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us here.
DISPUTE RESOLUTION; ARBITRATION AGREEMENT
IF YOU OR WE HAVE ANY DISPUTE WITH OR CLAIM AGAINST THE OTHER (A “CLAIM”) ARISING OUT OF OR RELATING IN ANY WAY TO THE PRODUCTS OR SERVICES OR THESE TERMS, AND THE CLAIM IS NOT RESOLVED BY FOLLOWING THE INFORMAL DISPUTE RESOLUTION PROCEDURE SET FORTH BELOW, YOU AND WE EACH AGREE TO RESOLVE SUCH DISPUTES THROUGH AN INDIVIDUAL BINDING ARBITRATION OR AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT.
Class arbitrations and class actions are not permitted, and a Claim may not be consolidated with any other person’s claim. You and we agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and we are each waiving the right to a trial by jury or to participate in a class action. You and we agree that any arbitrations between you and us will be subject to this Dispute Resolution; Arbitration Agreement Section and not to any prior arbitration agreement you had with us. This Dispute Resolution; Arbitration Agreement Section shall survive termination of these Terms.
· Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure
Before a party commences an arbitration or files a small claims court action with respect to a Claim, the party must first send to the other a written notice of dispute (“Notice”). A Notice from you to us must (1) be sent by certified mail; (2) be addressed to: Forever Floral Inc., 1793 East Vine Street, Murray, Utah 8412, USA.
Attn: Legal Department (the “Notice Address”); (3) contain your name, address, and email address; (4) describe the nature and basis of your Claim; (5) if you are submitting the Notice, include any relevant facts regarding your use of the products or services, including without limitation whether you have created an account; (6) specify the nature and basis of the specific relief sought, including the damages sought, if any, and a detailed calculation of them; and (7) include a personally signed statement from you (and not your counsel) verifying the accuracy of the contents of the Notice. The Notice must be individualized, meaning it can concern only your dispute and no other person’s dispute.
After receipt of a completed Notice, the parties shall engage in a good faith effort to resolve the dispute for a period of 60 days (which can be extended by agreement). You and we agree that, after receipt of the completed Notice, the recipient may request an individualized telephone or video settlement conference (which can be held after the 60-day period) and both parties will personally attend (with counsel, if represented). You and we agree that the parties (and counsel, if represented) shall work cooperatively to schedule the conference at the earliest mutually-convenient time and to seek to reach a resolution. If we and you do not reach an agreement to resolve the issues identified in the Notice within 60 days after the completed Notice is received (or a longer time if agreed to by the parties), you or we may commence an arbitration proceeding or a small claims court proceeding (if permitted by small claims court rules).
Compliance with this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure section is a condition precedent to initiating arbitration. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution procedures set forth in this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure Section. All of the requirements of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure are essential so that you and we have a meaningful opportunity to resolve disputes informally. If any aspect of these requirements has not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration. In addition, unless prohibited by law, the arbitration administrator may not accept, administer, assess, or demand fees in connection with an arbitration that has been initiated without completion of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure. If the arbitration is already pending prior to the completion of the Mandatory Pre-Arbitration Notice and Information Dispute Resolution Procedure, the arbitration shall be administratively closed. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure in arbitration.
· Arbitration Procedure
Any such arbitration shall be governed by applicable rules of National Arbitration & Mediation (“NAM”) (including the Comprehensive Dispute Resolution Rules and Procedures and/or the Supplemental Rules for Mass Arbitration Filings, as applicable) (“NAM Rules”), as modified by this Dispute Resolution; Arbitration Agreement Section (the “Arbitration Agreement”), and will be administered by NAM. (If NAM is unavailable or unwilling to do so, another arbitration provider shall be selected by the parties that will do so, or if the parties are unable to agree on an alternative administrator, by the court pursuant to 9 U.S.C. §5.) The NAM Rules are available online at www.NAMADR.com, by calling NAM at 1-800-358-2550, or by requesting them in writing at the Notice Address. You may obtain a form to initiate arbitration at: https://www.namadr.com/content/uploads/2020/09/Comprehensive-Demand-for-Arb-revised-9.18.19.pdf or by contacting NAM.
You and we agree that the party initiating arbitration must submit a certification that they have complied with and completed the requirements referenced in the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure Section and that they are a party to the Arbitration Agreement enclosed with or attached to the demand for arbitration. The demand for arbitration and certification must be personally signed by the party initiating arbitration (and their counsel, if represented).
All issues, including the scope and enforceability of this Arbitration Agreement, are for the arbitrator to decide. The arbitrator may consider but shall not be bound by rulings in other arbitrations involving different customers. At the conclusion of the arbitration proceeding, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s decision is binding only between you and us and will not have any preclusive effect in another arbitration or proceeding that involves a different party. An arbitrator’s award that has been fully satisfied shall not be entered in any court.
As in court, you and we agree that any counsel representing a party in arbitration certifies when initiating and proceeding in arbitration that they are complying with the requirements of Federal Rule of Civil Procedure 11(b), including certification that the claim or relief sought is neither frivolous nor brought for an improper purpose. The arbitrator is authorized to impose any sanctions under the NAM Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law, against all appropriate represented parties and counsel.
Except as expressly provided in this Arbitration Agreement, the arbitrator may grant any remedy, relief, or outcome that the parties could have received in court, including awards of attorneys’ fees and costs, in accordance with applicable law. Unless otherwise provided by applicable law, the parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator awards sanctions or finds that either the substance of the claim, the defense, or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
The payment of arbitration fees (the fees imposed by the arbitration administrator including filing, arbitrator, and hearing fees) will be governed by the applicable NAM Rules, unless you qualify for a fee waiver under applicable law.
In circumstances in which the NAM Rules provide for an in-person hearing, such hearing will take place in Salt Lake City. If the Mass Filing process described in the Severability Section is triggered, then the location of any hearing will be determined by the arbitrator.
· Discovery During Arbitration
The parties shall each be limited to a maximum of one (1) fact witness deposition per side, unless the arbitrator determines that more depositions are warranted based on the totality of circumstances, including the amount in controversy, the complexity of the factual issues, the number of parties and the diversity of their interests, and whether any or all of the claims appear, on the basis of the pleadings, to have sufficient merit to justify the time and expense associated with the requested discovery. Document requests shall be limited to documents that are directly relevant to the matter(s) in dispute or to its outcome; shall be reasonably restricted in terms of time frame, subject matter and persons or entities to which the requests pertain; shall not include broad phraseology such as “all documents directly or indirectly related to”; and shall not be encumbered with extensive “definitions” or “instructions.” The Arbitrator may edit or limit the number of document requests based on the totality of circumstances, including the factors listed above.
Electronic discovery, if any, shall be limited as follows. Absent a showing of compelling need: (i) electronic documents shall only be produced from sources used in the ordinary course of business, and not from backup servers, tapes or other media; (ii) the production of electronic documents shall normally be made on the basis of generally available technology in a searchable format that is usable by the requesting party and convenient and economical for the producing party; (iii) the parties need not produce metadata, with the exception of header fields for email correspondence; (iv) the description of custodians from whom electronic documents may be collected should be narrowly tailored to include only those individuals whose electronic documents may reasonably be expected to contain evidence that is material to the dispute; and (v) where the costs and burdens of e-discovery are disproportionate to the nature of the dispute or to the amount in controversy, or to the relevance of the materials requested, the arbitrator may either deny such requests or order disclosure on the condition that the requesting party advance the reasonable cost of production to the other side, subject to the allocation of costs in the final award.
· Confidentiality
Upon either party’s request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted court filing of confidential information must be done under seal to the furthest extent permitted by law.
· Offer of Settlement
In any arbitration between you and us, the defending party may, but is not obligated to, make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted. The amount or terms of any settlement offer may not be disclosed to the arbitrator until after the arbitrator issues an award on the claim. If the award is issued in the other party’s favor and is less than the defending party’s settlement offer or if the award is in the defending party’s favor, the other party must pay the defending party’s costs incurred after the offer was made, including any attorney’s fees. If any applicable statute or case law prohibits the shifting of costs incurred in the arbitration, then the offer in this provision shall serve to cease the accumulation of any costs to which the party bringing the claim may be entitled for the cause of action under which it is suing.
· Mass Filing
If, at any time, 25 or more claimants (including you) submit Notices or seek to file demands for arbitration raising similar claims against the other party or related parties by the same or coordinated counsel or entities, consistent with the definition and criteria of Mass Filings (“Mass Filing”) set forth in NAM’s Mass Filing Supplemental Dispute Resolution Rules and Procedures (“NAM’s Mass Filing Rules,” available at https://www.namadr.com/resources/rules-fees-forms/), you and we agree that the additional procedures set forth below shall apply. The parties agree that throughout this process, their counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. The parties acknowledge and agree that by electing to participate in a Mass Filing, the adjudication of their dispute might be delayed. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled beginning when the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures are initiated, so long as the pre-arbitration Notice complies with the requirements in the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure Section, until your Claim is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.
Stage One: Counsel for the claimants and counsel for Forever Floral Inc shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Forever Floral Inc. shall pay the mediator’s fee.
Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Forever Floral Inc. shall each select 50 claims per side (100 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Forever Floral Inc. shall pay the mediator’s fee.
Stage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Forever Floral Inc. shall each select 100 claims per side (200 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.
If your claim is not resolved as part of the staged process identified above, either:
Option One: You and Forever Floral Inc. may separately or by agreement, opt out of arbitration and elect to have your claim heard in court consistent with these Terms. You may opt out of arbitration by sending Forever Floral Inc. your individual, personally signed notice of your intention to opt out by certified mail addressed to Forever Floral Inc., 1793 East Vine Street, Murray, Utah 8412, USA. Attn: Legal Department. Such an opt out notice must be sent by you personally, and not by your agent, attorney, or anyone else purporting to act on your behalf. It must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. Forever Floral Inc. may opt your claim out of arbitration by sending an individual, personally signed notice of its intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.
OR
Option Two: If neither you nor Forever Floral Inc elect to have your claim heard in court consistent with Option One, then you agree that your claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims shall be filed and proceed in individual arbitrations. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as that term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.
A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim shall proceed in a court of competent jurisdiction consistent with these Terms.
You and Forever Floral Inc. agree that we each value the integrity and efficiency of arbitration and wish to employ the process for the fair resolution of genuine and sincere disputes between us. You and Forever Floral Inc. acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases.
· Severability
If any portion of this Arbitration Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible. The other portions of this Arbitration Agreement shall continue to be enforceable and valid according to the terms contained herein.
Gina S - 02/23
I love Sola flowers! I used them for centre pieces for my daughters wedding. They are beautiful. Very good variety of flowers and sizes. The company was great also. Great communication and shipped when they said.
Order Tracking, Processing & Shipping
How Long Do Orders Take To Get Processed?
Processing Time + Shipping Time = Delivery Time
When you place an order, it goes through production. During large sales and/or busy seasons, production times may exceed standard production time; but rest assured we are working hard each day to get every order out in a timely manner. AFTER your order goes through production, it is then transferred to our shipping department.
Please note that all "build-it-for-me" orders can take up to 14 business days to process. Current processing times are illustrated in red text when you are selecting from "do it yourself" and "build-it-for-me" on the product page.
All other orders are processed within 4-5 business days.
If you have any questions at all about this policy, please email us before you place your order at info@solawoodflowers.com.
Can I Expedite My Orders Processing Time?
Yes, you can expedite your order processing time. Expedited processing options will be available at checkout when selecting shipping options.
Can I Change My Order?
Due to the large volume of orders received on a daily basis, we cannot combine multiple orders into one order. If you forgot a product we recommend creating a new order. For more information please visit our terms and conditions.
Will I Get Updated Throughout The Processing Period?
Yes, for all orders you will get order conformation, shipping conformation and delivery conformation via email and SMS.
For all custom orders that are "build-it-for-me", "pre-softened" or "custom dyed" you will get updates on the progress of your order.
Once shipped you will receive in-transit, out for delivery and delivered email conformation.
What Shipping Carriers Do You Use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How Can I Track My Order?
Can I Combine My Orders So That I Can Get Free Shipping?
Once an order is placed it is final and cannot be combined or modified. Read more about placing orders and cancellations/refunds on our terms & conditions page.
Do You Ship Overseas?
Due to high demand we are currently not shipping outside the US.
If you are inside the US click here to see your estimated shipping times.
Manny G - 02/23
The flowers are beautifully crafted, the price is very reasonable. We loved the service we received. Thank you for making our event beautiful!
Customer Testimonies
04/16/2023
I got my package today!! I ordered earlier this week, and I was happy with the turnaround time! Packaging was good too! I am SO excited!
- Alix H. VERIFIED BUYER
DIY Bridal and Bridesmaids Bouquets
01/04/2023
I've been ordering flowers almost every month for a year now and have managed to grow a very satisfying home-based business. Everything you need to know can be found in articles and videos under the Sola School link. Most of the orders have arrived quickly.
- Misty S VERIFIED BUYER
Sunday Morning Assortment
12/22/2022
I received my shipment in a timely manner. The texture and color of the greenery was amazing. The flowers were beautiful and very easy to work with.
- Karry N. VERIFIED BUYER
Random Assortment
12/15/2022
These little roses were the perfect accent to our decorating. The cream colored sola wood flowers brought a softness to the dark colors. We used them everywhere.
- Christine B. VERIFIED BUYER
01/11/2023
These flowers allowed me to dye them the color palette I was using for my casual French country Christmas. I bundled some and added other elements to tuck into the Christmas tree and used them as the topper. The look is soft and stunning.
- Irene D. VERIFIED BUYER
02/25/2023
I ordered flowers from Sola Wood Flowers to create my bouquets, corsages, and boutonnieres for my wedding. I love that you are able to create your own colors. I was so happy with the way they turned out!
- Ashley W. VERIFIED BUYE
Random Assortment
12/02/2022
They shipped so quickly, and the quality is amazing. I could not be happier with how they turned out and can't wait to play around with dying some to create many more things. Thanks!
- Amanda M. VERIFIED BUYER
05/09/2022
Absolutely Divine
Gorgeous flowers, super fast delivery, and amazing value for the price. Using these for our wedding for a fraction of the cost of floral arrangements. Can't imagine ever going back to dealing with florists.
- Michael D. VERIFIED BUYER
So Sweet Bridal Bouquet